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Lire le guideNeed help with your order?
Order help centre
Having an issue with an order, delivery, return or refund? Please complete this form so our team can review your request and get back to you clearly.
Order follow-up
We will check your order, its status, dispatch, delivery or return.
Priority response
Requests related to an existing order are reviewed carefully by our customer service team.
Direct solution
Delivery, return, exchange, refund or order information: we will guide you towards the right solution.
Before opening a claim with your payment provider
Please contact us using this form first. In most cases, a request handled directly by our customer service team can be resolved faster than a claim opened with a payment provider, bank, PayPal or Klarna.
Order help form
Your request will be sent directly to our team. We will get back to you within 24 to 48 working hours.
Useful information
Frequently asked questions before contacting us
Common reasons for contacting us
- I have not received my parcel
- My tracking has not updated
- I would like to cancel my order
- I would like to return a product
- I received a damaged or incorrect product
- I am waiting for a refund
How can I get a faster response?
Please include your order number, the email address used for your purchase and a clear explanation of the situation. The more precise your message is, the more efficiently our team can help you.
How can I contact Musique Shop customer service?
Email: contact@musique-shop.fr
Phone: +33 (0)3 88 36 33 58
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Your request has been submitted
Our team will review your case and get back to you within 24 to 48 working hours.
To give us time to process your request, please wait for our reply before opening a claim with your payment provider, PayPal, Klarna or your bank.
Please check your inbox, including your spam or junk folder.
