Delivery
At Musique Shop, we prepare every order with care to protect instruments, amplifiers, accessories and audio equipment during transport. Shipping costs and delivery times may vary depending on the country, parcel weight, parcel size and available delivery method.
United Kingdom
For deliveries to the United Kingdom, we offer standard tracked delivery and a guaranteed home delivery option. Standard delivery may be made either to your address or to a nearby collection point, depending on the carrier, parcel size and local availability. If you want delivery directly to your home address, please select Guaranteed home delivery at checkout.
| Delivery method | Order under £120 | From £120 | Estimated delivery time | Taxes and customs duties |
|---|---|---|---|---|
| Standard delivery Home or collection point depending on carrier |
£13.00 | Free | 3 to 7 business days after dispatch | Included where stated on the product page and at checkout |
| Guaranteed home delivery Delivery directly to the address provided |
£16.90 | £16.90 | 3 to 7 business days after dispatch | Included where stated on the product page and at checkout |
Good to know: standard delivery may be made to your address or to a nearby collection point depending on the carrier, parcel size and local availability. If you want delivery directly to your home address, please select Guaranteed home delivery at checkout.
Orders are prepared on business days. Some products may require additional time depending on availability, parcel size or shipping method.
Does your parcel appear to be delayed or have you not received your order?
If your tracking has not updated, if the carrier reports an issue or if your parcel appears to be lost, please use our order help centre. Our team will be able to review your case, your order number and the carrier tracking information.
We recommend contacting us directly before opening a claim with PayPal, Klarna, your bank or any other payment provider. In most cases, this allows for a faster resolution.
Report a delivery issueOrder preparation
Orders are prepared with care in order to reduce transport risks. As soon as the order is dispatched, the carrier tracking link is sent by email.
Before dispatch, you can view an estimated processing status on our order tracking page.
Heavy or bulky parcels
Amplifiers, drum kits, digital pianos, speakers, flight cases or oversized products may require specific transport handling.
In this case, delivery may take longer, generally requiring an additional 5 to 10 business days depending on the carrier and destination.
Delivery to the United Kingdom and Europe
We ship to the United Kingdom and to several European countries. The rates below are indicative and may vary depending on parcel weight, parcel size, carrier and available checkout options. Standard delivery may be made to your address or to a collection point depending on local availability.
| Country | Starting rate | Free from | Estimated delivery time | Customs formalities |
|---|---|---|---|---|
| United Kingdom | £13.00 standard £16.90 guaranteed home delivery |
£120 standard delivery | 3 to 7 business days | Included where stated at checkout |
| France | €6.90 | €69 | 2 to 5 business days | No |
| Germany | €7.90 €13.90 guaranteed home delivery |
€69 | 2 to 5 business days | No |
| Netherlands | €6.90 €13.90 guaranteed home delivery |
€99 | 2 to 5 business days | No |
| Italy | €7.90 €14.90 home delivery |
€99 | 2 to 6 business days | No |
| Austria | €7.99 | €49 | 2 to 5 business days | No |
| Denmark | €7.99 | €129 | 2 to 5 business days | No |
| Sweden | €14.90 | €129 | 3 to 7 business days | No |
| Spain | €9.99 | €99 | 3 to 7 business days | No |
| Portugal | €12.90 | €149 | 3 to 7 business days | No |
| Czech Republic | €9.99 | €119 | 3 to 7 business days | No |
| Switzerland | €15 | €199 | 3 to 7 business days | Yes |
Delivery times are indicative and apply after dispatch. They may vary depending on carriers, public holidays, parcel size, period and destination.
Receiving your parcel
- Check the condition of the parcel when you receive it.
- If visible damage is present, report it immediately to the carrier whenever possible.
- Keep the packaging in case of a transport issue.
- Contact our customer service team quickly with your order number and photos if the parcel or product is damaged.
A question about your delivery?
Our customer service team can help with delivery questions, tracking, bulky parcels or estimated delivery times.
Customer service: +33 (0)3 88 36 33 58 — contact@musique-shop.fr