Product Return – Satisfied or Refunded
At Musique Shop, you benefit from a 30-day money-back guarantee!
Find our return policy below:
Return Conditions
You have 30 days after receiving your order to make a return.
- Products must be:
- Unused.
- In their original packaging.
- With all accessories and manuals.
Refund or Credit Terms
Returns within the first 14 days:
➔ Full refund of your order, excluding shipping costs.
Returns between 15 and 30 days:
➔ Issuance of a credit note valid for 1 year on the entire site.
Return Procedure
Log in to your customer account.
Open a return ticket in the "Order History" section.
Specify the order number and the reason for the return.
We will validate your request and send you the return instructions.
📩 You can also contact us via our contact form.
Return Costs
- France: Return costs are at your expense unless there is an error or defect on our part.
- International: Please contact us for specific terms.
Return Address
Communicated once the return is validated
Processing Time
The refund or issuance of a credit note will be made within 30 business days following the receipt and inspection of the returned product.