Returns & Refunds

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At Musique Shop, your satisfaction is our priority. If an item does not suit you, you have a right of withdrawal in accordance with European regulations.

1. Withdrawal period

You have the right to return any product ordered on our site within 14 calendar days from the date of receipt, without justification or penalty.

2. Eligibility conditions

  • The product must be new, unused, in its original packaging, with all its accessories and manuals.
  • Damaged, incomplete, or used products will not be refunded.
  • Digital items (licenses, downloads) cannot be returned or refunded.

3. Return procedure

Before any return, contact our customer service via chat to obtain authorization and the return address.

  1. Submit your request with your order number.
  2. Carefully pack the product.
  3. Ship it to the address indicated by our customer service.

4. Return costs

Unless we made an error or the product is defective, return shipping costs are the responsibility of the customer. We recommend tracked shipping with proof of delivery.

5. Refund

The refund will be issued via the original payment method within 14 business days after receipt and inspection of the returned product.

6. Returns of defective products

If your product has a defect upon receipt, please notify us within 48 hours with supporting photos. A repair or replacement will be offered depending on the situation.

FAQ – Frequently Asked Questions

No. To be refunded, the product must be returned in new condition, without any signs of use, in its original packaging.

We will send you a confirmation email upon receipt and validation of your return. The refund will then be processed within 7 business days.

Exchanges are not automatic. You can return a product and then place a new order of your choice.

Return shipping costs are your responsibility, except in case of our error or a non-conforming product.

You have 14 calendar days from the receipt of your order to make a return.

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